Return and Exchange Policy
We want you to be completely satisfied with your purchase from AceCart. If you're not, we're here to help.
1. 7-Day Return and Exchange Policy:
You have 7 days from the date of receiving your order to initiate a return or exchange.
2. Eligibility:
To be eligible for a return or exchange, the item must be in the same condition as when you received it. It should be unused, unworn, and in its original packaging.
3. Items Not Eligible for Return or Exchange:
Some items, such as personalized or customized products, perishable goods, and gift cards, are not eligible for return or exchange. Please check the product description for details.
4. How to Initiate a Return or Exchange:
To start the return or exchange process, please contact our customer support team through our Contact Us page.
5. Return Shipping:
For returns or exchanges, you may be responsible for the return shipping costs. We will provide you with instructions on where to send your item.
6. Refund or Exchange Process:
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. For exchanges, the new item will be shipped to you.
7. Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will assist you with the return, exchange, or refund process.
8. Missing or Lost Packages:
If your order is missing or lost in transit, please reach out to our customer support team. We will work to resolve the issue promptly.
9. Contact Us:
For any questions, concerns, or to initiate a return or exchange, please contact our customer support team through our Contact Us page.
10. We're Here to Help:
Our goal is to ensure your satisfaction with your shopping experience at AceCart. If you have any questions or need assistance, please don't hesitate to reach out to our customer support team.
Note: Please review our full Return and Exchange Policy for more detailed information. Our aim is to provide you with a transparent and hassle-free process for returns and exchanges, ensuring your peace of mind when shopping with us.